JerEvil. Bought a motherboard from a trader here and got my tracking #. Packages in the FedEx system are scanned at various points between pickup and delivery. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Fedex tracking says it was delivered and signed for. It never said WHICH residence but it certainly wasn't mine considering no one in my family ever saw a fedex person that day, nor a package. It came five days later,” he said. Feb 24, 2003 #1 Bought a motherboard from a trader here and got my tracking #. But theft is high. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. First: share to improve GetHuman-cctegart's odds. I was home all day, my kids were home with me in the afternoon plus my husband came home that evening. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. For more information please contact FedEx Customer Service at 800 FedEx … I hear ya - I'll always use signature required going forward. shipment tracker showing “delivered” when the product hasn’t reached. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. Tracking info states that the item was delivered mid morning. So there is no harm in waiting around for a few days, given that you have taken some of the steps … It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. / I tracked my shipment and there wasn't any update on it. Discussion in 'Coin Chat' started by calcol, ... A few days later I got one of those "delivered" emails from eBay, but it wasn't there. You need to contact FedEx in order to get them to check their records as the package should be a signed delivery (at least that is the process in the UK with DHL). The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. A common issue that many people face is the shipment tracker showing “delivered” when the product hasn’t reached. Such information will help them track your package in the most efficient manner possible. Those are two separate companies and they do not "share". My leasing office isn’t accepting packages due to COVID so I know they’re not holding it (I contacted them just in case). As a buyer, I would report that I never received the item despite the post office’s tracking and would expect you to determine where the package is or refund me if you can’t. The first thing that you must do is contact FedEx customer care and let them know your problem. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. It was sent via the cheapest manner, so you can understand my disbelief when FedEx claims it was left on my porch without a signature less than two days after I ordered it! First: share to improve GetHuman4704148's odds. Strength in numbers! Go. They didn't ask if I wanted to sign for the phone so now I got something saying that my phone was delivered yesterday at 10:56 am but I didn't get it. Follow the steps mentioned above, like checking up on your neighbors. FedEx encounters hiccups as well, and many times, customers face problems with having their products delivered. eval(ez_write_tag([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_8',136,'0','0'])); If you want always to make sure that the package is delivered into your hands, choose “direct signature” in the future. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. It wasn't an expensive item and I've never had this happen before. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. I was here all morning and there was no attempted delivery to my door. Posted by 6 days ago. Flower beds looked at. Anybody else done this routine. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. It was an express package that was allegedly delivered at 9 in the morning. MegaBabe717. USPS tracking says package was delivered to my mailbox, but it wasn't. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. What can I do? It says no signature was required so I don't know how to prove I didn't get it. I was home all day the day they said it was delivered and Fedex has always rung my bell when they delivered something, even when it didn't require a signature. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may be traveling as intended. The problem is USPS. This is the fastest method with little to none waiting time. You can then pick it up from there. One of them is the one and only – FedEx. The carrier will scan it as delivered and the item won’t show up until one or two days later. There is also a possibility that they may have mistaken your order for their own and taken it. To sum up what my FedEx rep told me: "Send another one and hope it arrives." If necessary, they will check with the shipper as well and will do their best to resolve your issue. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. I know that it is but natural to assume the worst, but it may not be the case at all. Once you straighten out how your item really was shipped, and you are sure it really says it was delivered but it wasn't, you need to contact Hollister customer service and tell them what happened. Options. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. Social. I was home at this time but no one came to the door! They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. Usually if I say it has been delivered … You’ll be surprised to know often packages are left in these places, without the customer knowing. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. FedEx is one of, if not the, most reliable private courier service in the world. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. It could have been delivered to the wrong person by mistake or you might have wrong tracking number. It shows it out for delivery and then said "misdelivered." Over the years, some shipment companies have carved out a unique name for themselves with their superior services. They responded that they did not get it and then left negative feedback before we could even contact fedex. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.eval(ez_write_tag([[300,250],'trackingadvice_com-medrectangle-4','ezslot_3',128,'0','0'])); The first step that you need to take in such a scenario is to contact FedEx as soon as possible. Previous Next S. Scitex Senior member. FedEx is warning consumers not to fall for a new scam that tries to trick them into opening a text or an email about the status of a delivery. – Delivery Hours, FedEx Delivered to Wrong Address: The Solution. If you weren't home, you can hardly claim that you "know" it was never delivered whereas he/she "knows" that it was. I called the customer service number and was told that they could not contact the drivers today because of the holiday. Using your tracking number, you can access your package's most up-to-date information. Dec 21, 2013 . Thread starter sublimeaudio; Start date Oct 8, 2015; Prev. Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. Messages 4,524. The company is alerted either by the sender or by the company’s internal tracking system. Close. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. Here’s the guide on What to do when Fedex delivers your package to wrong address. Called FedEx when tracking said it was delivered but it hadn't been. Make sure that you explain the situation elaborately and provide them your package details. I was also told I would have to call back the day after Xmas. You need to inform Google that the package wasn't delivered in contradiction to FedEx. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. Forums. Help with my FedEx issue. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. The issue in GetHuman4704148's own words. If your item was shipped via USPS then it was not shipped by Fedex and vice-versa. Get the Best Answer Here. Outdoor bins looked inside. I was home, my neighbor was working in his yard at the stated delivery time. I didn't find it until 6 weeks after it was delivered when I was going in to pick-up something that FedEx had left there. Ask him about the whereabouts of your package, and if he has delivered it, to whom. Press question mark to learn the rest of the keyboard shortcuts. Go. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. 9,365. I don't know what I can do! If they say no, there's nothing more you can do. XOctoberMoonX. 1; 2; First Prev 2 of 2 Go to page. Parcel can't be found outside. FedEx No package and no signs of any FedEx truck anywhere in the neighborhood. eval(ez_write_tag([[250,250],'trackingadvice_com-box-4','ezslot_1',129,'0','0'])); If you’re not at home when the courier is to be delivered, delivery men often place the package near your door in a protected area. Packages in the FedEx system are scanned at various points between pickup and delivery. I can't buy another phone. I checked my order status and it said it was still on it's way. Fedex - Tracking says delivered but package never arrived . FedEx Scheduled Delivery Pending: The Solution, FedEx Return to Sender: The Complete Guide, Where Can I Drop Off USPS Packages? But there is no need to panic if you do encounter such a situation. So it is impertinent that you talk to your neighbors. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. They have procedures in place for this situation. My wife and I both were home that entire day, so I know it wasn't delivered to this address. What are you going to do, hold a gun to the FedEx employee and make them file a police report. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. It wasn't. NO sign of the package. Gold Supporting Member. eval(ez_write_tag([[300,250],'trackingadvice_com-box-3','ezslot_0',137,'0','0']));In recent years, the need for delivery and shipment services has skyrocketed. I told them it wasn’t and they said my package was restricted and I needed to contact the shipper (GameStop) to open an investigation. Contact both Google and FedEx. I contacted the dealer and FedEx who both claim it was left on my porch. They called the driver who described where it was delievered, two streets up. So I went and clicked on the tracking and it said the item was in Brooklyn (which is not on the way from Utah to Illinois). Companies respond better when others are watching. Using your tracking number, you can access your package's most up-to-date information. I was home all day. If within a  few days, you don’t get your package or any information about it, then you can lodge your complaint. 436 Views Message 5 of 16 1 Helpful Reply. BLERG! But there are some precautionary measures that you can take. Either way, FedEx employees will help you. Firstly, the sooner you let them know, the faster they can track your package. eval(ez_write_tag([[336,280],'trackingadvice_com-banner-1','ezslot_4',135,'0','0'])); Most of the time, how and under what circumstances your package is delivered, is not in your hands. Ground Shipment. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . Got the notification a moment later that it had been delivered. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. I'm at wits end. I was also told I would have to call back the day after Xmas. Doing so will eliminate any confusion that may arise during delivery. Strength in numbers! FedEx Smartpost hands off the package to USPS for last-mile delivery. I'm pretty sure that they either never delivered it or took it to the wrong place. Do you think Fedex just enters that status in, if they don’t complete their deliveries for the day? Fedex tracking says it was delivered and signed for. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. FedEx says they're opening an investigation and I can't get through to anyone at ATT. Investigating means the company is checking their records and talking to the delivery courier. Oct 9, 1999 349 1 81. In such a situation, the best way to contact FedEx is through a phone call. Not to mention it was a $500 package. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Signature box just shows a web link for Hermes corona virus policy. But they obviously did not deliver it TO ME. I told them tracking says it was delivered. I called the customer service number and was told that they could not contact the drivers today because of the holiday. I called them and they said they would call the terminal and have the driver investigate. Tracking says “delivered” but it wasn’t. It was an express package that was allegedly delivered at 9 in the morning. I work in the front of the house and literally saw the FedEx truck drive down the street. Shipments that don't require a signature can be left in a safe place at the driver's discretion. 9,365. The tracking for my package says it was delivered at 10:44 a.m this morning but upon checking less than 10 minutes later there was no package. Silver Supporting Member. It wasn't delivered here or at the neighbors either apparently. Fedex says it was delivered but it wasn't - am I screwed? You can track the status of your package online. I live in a private drive so it is unlikely it was stolen within the 10-15 minutes. 120 views . Such steps will prevent a situation like this from happening again. Packages in the FedEx system receive scans at various points between pickup and delivery. FedEx Tracking Is Not Updating: The Solution, How Late Does FedEx Deliver Packages? WE included in our shop policies we are not responsible for stolen packages . 1. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. However, when I checked the tracking number with FedEx it said it had delivered on September 12th at 1:02pm to at the residence doorstep. My package was supposed to be already delivered but it has not yet arrived. You should first contact them and let them know of the situation before you file a formal complaint. Checked along the street etc. Operating in numerous countries all over the globe, their impeccable service is excellent. You can track the status of your package online. I am facing the same issue with an eBay item shipped to me. You need to contact your local FedEx and provide them with your FedEx tracking number and explain that you didn’t receive the shipment but it seems to be delivered. Help with my FedEx issue. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. My tracking info says the package was delivered yesterday at 5:40pm. An Amazon Prime 2-Day shipment for a $15 item went Fedex and the Fedex status says: Customer not available or business closed. eval(ez_write_tag([[250,250],'trackingadvice_com-leader-1','ezslot_10',130,'0','0'])); If you want to be extra careful and not take any chances, you can also have your package delivered to the nearest FedEx office. I called the PO, called all my neighbors with the same street number (we live in a small gated community with many numbers same only street name different), left a written message in my mailbox for the mail carrier (he didn't respond). Thread starter sublimeaudio; Start date Oct 8 , 2015; 1; 2; Next. Been on hold now for 20+ minutes at 1 800 GO FEDEX. It can be done either through email or directly on their helpline number—1-800-463-3339. If you have any distinct landmarks near you, you should mention them. If at this point it still has not arrived, then the package is most likely stolen. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. But, let me tell you, they are surely not without fault. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. They claim they recieved some packages from Fedex but nothing with my name on it. What a pain in my butt. We're also a sanctuary for employees and contractors for FedEx to speak freely! You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. Post Jan 11, 2012 #1 2012-01-11T21:23. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Make sure that you have your package details, such as the tracking number, handy. FedEx's tracking said it was delivered Thursday at 11:47 and was left at my "front door", but no package. What to do when FedEx says my package was delivered, but I didn't get it :(Thread starter Scitex; Start date Feb 24, 2003; Sidebar Sidebar. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. This was to a residence for December 24 delivery. Fedex says it was delivered but it wasn't - am I screwed? This situation is precisely what I’ll be talking about today. People at home all day. We have seen increase in delieveries showing delivered and then the customer says it wasn't. Delivery Scams Imitating Amazon, UPS, FedEx, And DHL, Are On The Rise, Usps Flat Rate Boxes: All You Need to Know, Usps Delivery Hours: All You Need to Know. When I tried to put in a claim with FedEx, they said if you didn't have it where its signature only we can't put in the claim! In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. Most of the time, the delivery person has either mistakenly marked the status as “delivered,” or it has been accepted by someone else with a similar address. MegaBabe717. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. sublimeaudio. FedEx review from Fresno, California rated 1.1/5.0 with 1 Comment: I placed my first order of YOUNG LIVING PSK as a new member on May 10, and I got an email confirmation with tracking number that it was shipped May 11. Messages 1,119. This is important for many reasons. This is an easy and fool-proof system that guarantees the safety of your package. My iPhone 12 was supposed to be delivered this morning. What are you going to do when FedEx delivers your package address: the Solution, how Late FedEx! Fedex says it was delivered mid morning leave things on a porch or backdoor and you aren. Days later the status of your package details, talk to your word against the driver 's discretion are. Went FedEx and vice-versa investigation and I 've never had this happen before left... My name on it 's way working in his yard at the stated delivery time never delivered it took... At 3:04pm at/in unit/box... but I know that was allegedly delivered 9. 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Hours prior to the person who lives Next to you your neighbors status your! The globe, their impeccable service is excellent for delivery and then the package may been.